Playonwin PRIVACY POLICY

 

Information collected

Playonwin.com is an operator of Sports betting and casino games under a licence from Curacao. We are required to process your personal data as outlined below in order to provide you with these services and to comply with our Gaming licence requirements. We process your data in accordance with the European General Data Protection Regulations (GDPR). Your privacy and personal information is important to us and this privacy policy sets out what information we collect, how we use it and how to manage your privacy settings. Please also read our Terms and Conditions which sets out the terms governing the services we provide.

 

Who we are

Playonwin is operated by Media Entertainment N.V, headquartered in Curacao. If you are a resident of the European Union (EU), Media entertainment N.V is the controller of your personal data for the purposes of EU data protection law.

This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control.

Any questions or comments about this Privacy Policy may be submitted by mail to the address below or by email tosupport@Playonwin.com

Media Entertainment N.V
Emancipatie Boulevard Dominico F.
"Don" Martina 29 New Haven E-Zone
Curacao

Collect, use and otherwise process information

Playonwin relies on a number of legal bases to collect, use and other process the information we have about you for the purposes described in this privacy policy including:

• As necessary to provide the services and fulfil our obligations as detailed in our Terms of Service. For example we cannot provide the Services unless we collect, check and use your personal information.
• Where you have consented to the processing, which you can revoke at any time by contacting us directly.
• Where necessary to comply with our obligations under our gaming licence, to comply with anti-money laundering regulations and to provide the protections required for problem gambling.
• Where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims.

Information Playonwin collects

Playonwin collects information that clearly identifies you and logs all your activity on our site against your personal account including all bets placed and winnings received, all payments and withdrawals from your account, some of your browsing history, your favourite bet types or games and communications you have with customer services by email.

• We do not sell or make available to unrelated 3rd parties your personal data.
• Your data is stored for 3 years unless specifically required to be stored longer by our gaming licence regulations.
• You have the right to see what personal information we store for you. Please contact us directly to request a list of all your information stored and processed by us. We will respond to such requests within 30 days of receipt.
• Where you have self-excluded from our services we store this information indefinitely to ensure that you are no longer able to access the services without going through correct process.
• You have the right to withdraw consent to process your personal data at any time. Please contact us directly if you wish to withdraw your consent.
• You have the right to be "forgotten" and all your personal data destroyed. If you have self-excluded we will retain this information even if you have asked to be forgotten to ensure you are not able to gamble with us again as is required by our gaming licences. To ask to be "forgotten" please contact us directly.
• You have the right to lodge a complaint with the European Data Protection regulators. Such authority will expect that you have raised your concerns directly with us to try and resolve in a reasonable time period before escalating the matter.

More detail of the information collected and processed is as follows:

• We collect your personal information on registration including your name, valid address with postcode, date of birth and email address. We also ask for further documentation to prove your identity including passport details, a photograph of you, recent utility bill and other related information. We use this to make sure we know who you are to comply with our gaming licence regulations and to comply with Anti Money Laundering legislation and in certain territories to provide support and protections for problem gambling.
• We check your personal information against industry specific databases as well as locally available databases to ensure that your personal information is correct.
• We process and store all details of your betting and gaming transactions in order to provide you with a safe, auditable gaming experience and to comply with our Gaming licence.
• When you make payments to your account we process your credit card, banking information or other payment details. We use third-party payment service providers and we do not store your credit card information.
• We monitor your bets and gameplay in order to comply with our gaming licence and potentially to provide you with problem gambling advice and support.
• We collect information from your browser, computer or mobile device, which provides us with technical information when you access or use the services. This technical information includes device and network information, cookies, log files and analytics information.
• We store your information provided during customer service interactions. These allow us to ensure that we have the latest information on any queries, complaints or questions you may have had in the past to enable us to improve our service to you ongoing and solve any problems or complaints you may have raised.
• We profile your betting and gameplay in order to provide you an optimised service. This includes ensuring that you get the rewards that you deserve and that we send you the most relevant marketing communications where you have agreed to receive same.

Sharing of your data

Playonwin shares limited aspects of your data with 3rd party gaming and service providers in order to provide a full and complete service to our users. These providers will only have access to the information necessary to perform these limited functions on our behalf and are also required to protect and secure your information. These include:

• 3rd party Casino game providers. Casino providers see your betting activity and your account username but no further personal information.
• 3rd party Fraud tools. These tools see all of your entered personal information in order to check your registration and deposits and withdrawals against industry and other regulatory databases.
• 3rd party Marketing Tools. We use sophisticated marketing providers to ensure that we only communicate to you relevant promotions and to ensure we keep communications to sensible levels. Such 3rd party software is hosted by the providers who store your user name and your gaming history including all your bets on sports and casino games.
• To protect your account and to comply with our responsibilities for anti-money laundering we use 3rdparty fraud tools to monitor your deposits and withdrawals.

Cookies and similar technologies

When you use the Services, a cookie will be stored on your computer. Generally, cookies and similar technologies work by assigning to your browser or device a unique number that has no meaning outside of Playonwin. We use these technologies to personalize your experience, including language and currency preferences and to assist in delivering content specific to your interests. Additionally, after you've entered your username and password during a session on the Services we save that information so you don't have to re-enter it repeatedly during that session. This may be extended, where you have agreed to do so, for future automatic logins. Most browsers automatically accept cookies. To manage the collection of information through cookies or other equivalent technology you can use the settings on your browser or mobile device. Playonwin is committed to providing you choices to manage your privacy and sharing however we do not recognize or respond to browser-initiated Do Not Track signals, as the internet industry has not fully developed Do Not Track standards, implementations and solutions. To learn more about Do Not Track signals, you can visit https://allaboutdnt.com. Not accepting cookies may make certain features of the Services unavailable to you. Playonwin may also use your IP address to identify you, to administer the Services and to assist in diagnosing problems with our servers.

Our legitimate interests

We process your information in furtherance of our legitimate interests, including:

• Providing and improving our services including any personalised services. We do so as it is necessary to pursue our legitimate interests of providing and developing innovative gaming and betting experiences to our users on a sustained basis; and
• Keeping our services safe and secure. We do so as it is necessary to pursue the legitimate interests of Playonwin and its users in ensuring the Services are secure and to protect against fraud, abuse, money laundering, etc.

Security and the protection of your information

We take several measures to safeguard the collection, transmission and storage of the data we collect. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information that you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. Playonwin uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of your personal information and payment information. You should use an SSL-capable browser to reduce the risk of your data being intercepted.

The services are registered with site identification authorities so that your browser can confirm Playonwin's identity before any personally identifiable information is sent. In addition, our secure servers protect this information using advanced firewall technology.

Disclaimer

While Playonwin continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and Playonwin cannot ensure or warrant the security of any information you transmit to us. Transmitting personal information is done at your own risk.

Other sites

Our site contains a small number of links to outside parties (such as problem gambling sites). These sites unless indicated do not belong to Playonwinand we are not responsible for the Privacy Policies or practices these sites may provide. You should ensure that you have read and agreed to the privacy policies of all sites you visit from Playonwin, such policies may differ from ours.

Adjust notifications and Email preferences

Playonwin allows you to remove yourself from our marketing communications. The simplest way to do this is to follow the unsubscribe link at the bottom of every email. You may contact customers services who will be happy to update your account preferences for you. Please note that any administrative or service-related emails (for example to confirm a deposit or to advise you of an update to our Privacy Policy or Terms of Service) do not offer an option to unsubscribe and such option will be ineffective as they are necessary to provide the services you requested.

Updating your account information

You may correct, amend or update your account information on the site or by contacting us directly. Where you change your address or your Name we will require new documentation to be provided to support this change. We will generally respond to your requests within 7 business days.

Privacy policy information

Playonwin reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If we make changes to this Privacy Policy, the update Policy will be posted on the services website in a timely manner and where we make material changes we will provide a prominent notice. If you object to any of these changes you should stop using the services and request for your account to be de-activated or deleted.